Terms of Service & Sale

These terms apply to speedshirt.uk (the “Website”) and to orders placed with SpeedShirt for goods or related services. “SpeedShirt”, “we”, “us” and“our” mean the seller identified on your order confirmation or VAT invoice, trading as SpeedShirt. Our website is speedshirt.uk and our customer service email is support@speedshirt.uk.

A “Consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession. A “Business Customer” is anyone ordering wholly or mainly for business purposes. Some clauses apply only to one of those groups and say so expressly.

You must be at least 18 and legally able to enter into a contract to place an order. If you order for a company or another person, you confirm that you have authority to bind them.

We sell products including:

• custom DTF transfers, single transfers, gangsheets, pre-cut transfers and personalised letter or number transfers;
• custom-printed garments and other personalised apparel;
• custom die-cut or otherwise personalised stickers;
• blank garments and printing supplies; and
• any other product or service described on the Website.

In these terms, a “Custom Product” is a product made to your specifications or clearly personalised, including a product made using your artwork, text, dimensions, layout, colour selections or other instructions. A “Standard Product” is an unpersonalised, standard-stock item such as an eligible blank garment or supply.

Product images and mock-ups help illustrate the product, but screens, photography and sample imagery cannot reproduce every physical colour, texture, scale or finish exactly. Product descriptions and any specifications shown in your basket or order confirmation form part of the contract.

1. Your basket and checkout are an invitation to place an order. Your order is your offer to buy the products shown at checkout under these terms.
2. A contract is formed when we send an order confirmation accepting your order. An automated payment acknowledgement alone does not mean we have accepted it.
3. Each order is a separate contract. Keep your order confirmation and a copy of these terms.
4. We may refuse or cancel an order before dispatch if a product is unavailable, we cannot obtain payment, there is an obvious pricing or description error, your content breaches section 6, or we reasonably suspect fraud or unlawful activity. If we cancel, we will refund sums paid for the cancelled part.

Before paying, check the product, garment, size, colour, dimensions, material, finish, quantity, spelling, artwork version, transparency, placement, orientation, sheet layout and delivery address. Contact us immediately if your order confirmation is wrong. Our ability to change an accepted Custom Product is limited by section 8.

• Prices are those shown at checkout and include UK VAT where applicable, unless we clearly state otherwise.
• Delivery charges, discounts, optional cutting charges and any other order costs are shown before you place the order.
• If you select another display currency, the final currency and amount charged are shown at checkout. Your bank or card provider may apply its own conversion or international transaction fees.
• Payment is taken through the payment methods offered at checkout. You confirm that you are authorised to use the chosen method.
• If an obvious pricing error could reasonably have been recognised as an error, we may reject the order or contact you for instructions. We will refund any amount already paid if the order is cancelled.

Promotional codes and discounts are subject to any additional terms supplied with them. Unless stated otherwise, they cannot be exchanged for cash, combined or applied retrospectively.

We normally manufacture from the files and choices you submit. Unless we expressly agree a manual proofing service in writing, we do not manually check or correct spelling, grammar, dimensions, resolution, transparency, colour profile, image quality, layout, alignment, duplicated items, garment choice or other design decisions. Automated warnings and preflight checks are aids only and may not detect every issue.

• Upload artwork at the intended print quality and review the final preview at the ordered size.
• Convert or embed fonts and check all text, names and numbers.
• Use transparency where you do not want a printed background and check any crop, border or cut line.
• Review any background-removal, enhancement, upscaling or other processed artwork version before selecting it.
• Follow our artwork preparation and colour and resolution guidance.

A preview is a production instruction, not a colour-accurate physical proof. If we send you a separate proof for approval, we will not normally start the affected work until you approve it. Your approval confirms the design, content, placement and specifications shown, but does not remove your rights if the delivered product fails to match the approved proof within reasonable production tolerances.

You keep ownership of artwork, logos, photographs, text and other material you supply (“Customer Content”). You give us a non-exclusive, worldwide, royalty-free licence to copy, adapt where instructed, process, store and reproduce Customer Content only as reasonably needed to provide the Website, manufacture and deliver your order, provide support, keep operational backups, prevent fraud and comply with law. This licence ends when those purposes and any legally required retention period end.

You confirm that:

• you own the Customer Content or have all permissions needed for us to use it for your order;
• our use of it as instructed will not infringe copyright, trade marks, design rights, privacy, publicity or any other person's rights;
• it is not unlawful, defamatory, threatening, hateful, abusive, fraudulent or designed to facilitate crime; and
• you have any licences required for fonts, stock assets, characters, brands, photographs and third-party templates.

We may reject, pause or cancel work that we reasonably believe breaches this section, and may remove associated files. We are not obliged to make a legal determination about ownership. If a credible rights complaint concerns your order, we may share the complaint with you and preserve relevant records as required by law.

Print and garment production involve physical processes. Reasonable differences can occur between a screen preview, samples, separate orders and the finished product, including minor variation in colour, print position, dimensions, cut contour, finish, garment shade, fabric texture and batch. Colours outside the printable gamut, fluorescent effects, transparencies and very fine detail may reproduce differently in print.

These tolerances do not permit us to supply products that are not as described, not of satisfactory quality or not fit for a purpose you made known and that we accepted. If precision is critical, contact us before ordering so we can confirm whether your tolerance is achievable or arrange a sample where available.

We may make a minor technical change needed to produce the order safely or comply with law, provided it does not materially alter the product's main characteristics or reduce its quality. We will ask before making a material substitution.

Production can begin shortly after acceptance, including through automated file preparation. Contact support@speedshirt.uk immediately if you want to change or cancel an order. We will try to help, but cannot guarantee a change or cancellation once production, ordering of a bespoke input or fulfilment has begun.

Custom Products do not carry a statutory change-of-mind cancellation right as explained in section 9. If we nevertheless agree to cancel a Custom Product, we may deduct reasonable, evidenced costs already incurred and refund the balance. This does not apply where you cancel because we have breached the contract or where the law gives you a right to cancel.

This section applies only if you are a Consumer. For an eligible Standard Product bought online, you may cancel without giving a reason from the date of the contract until 14 days after the day you, or someone you nominate, receives the goods. If one order is delivered in separate lots, the period runs from receipt of the last lot.

To cancel, send a clear statement to support@speedshirt.ukbefore the deadline. You may use the model form in section 19, but do not have to. Return the goods within 14 days after telling us you wish to cancel. Contact us first for the correct returns address.

• You are responsible for the direct return cost unless the goods are faulty, incorrect, or we agree otherwise.
• You must take reasonable care of the goods. We may reduce the refund for loss in value caused by handling beyond what would be reasonably allowed in a shop.
• We will refund the price and the cost of our least expensive standard delivery option. Any extra paid for expedited or premium delivery is not refundable unless that service was faulty.
• We will refund within 14 days after receiving the returned goods or, if earlier, receiving evidence that you sent them back. We may use the original payment method unless agreed otherwise.

We are under a legal duty to supply goods that conform to the contract. For Consumers, goods must be as described, of satisfactory quality and fit for any particular purpose made known to us and accepted by us. These rights apply to Custom Products as well as Standard Products and are not replaced by any voluntary guarantee.

Inspect your delivery promptly. If an item is damaged, faulty, missing or different from what you ordered, contact us as soon as reasonably possible with your order number and, where useful, clear photographs of the product, packaging and shipping label. Do not dispose of the goods until we have had a reasonable opportunity to assess the problem. Reporting quickly helps us investigate, but does not shorten a Consumer's statutory rights.

Depending on the circumstances and your legal rights, the remedy may be a repair, reprint, replacement, price reduction or refund. We will cover reasonable return costs where goods are confirmed faulty or incorrect. We may ask you to return the affected goods or provide a small sample for assessment.

Available services, charges and current estimates are shown at checkout or on our shipping page. Production and delivery dates are estimates unless we expressly agree a guaranteed date in writing. For Consumers, we will deliver without undue delay and no later than 30 days after the contract is formed unless a different period is agreed.

• You are responsible for providing a complete, accurate delivery address and for checking any delivery restrictions.
• If delivery fails because of information you supplied or no one accepts the parcel, we may charge reasonable redelivery or storage costs.
• Tell us promptly if tracking shows a problem or a parcel has not arrived. We remain responsible for delivery to a Consumer until the Consumer, or a person they nominate, takes physical possession, except where the Consumer independently arranges a carrier we did not offer.
• Ownership passes when we receive payment in full. Risk of loss or damage passes on delivery in accordance with applicable law.

For international orders, you are the importer unless we expressly agree otherwise. You are responsible for checking local import restrictions and for customs duties, import VAT, brokerage and similar destination charges not collected at checkout. Customs delays are outside our reasonable control. Mandatory consumer rights in your country remain unaffected.

DTF transfer results depend on the garment, press accuracy, temperature, time, pressure, moisture, peel method, storage and aftercare. Follow the instructions supplied with the product and our current pressing guide. Test an unfamiliar garment or process before a production run, particularly for dye migration, coatings, heat-sensitive fabric or colour change.

We are not responsible for a failed application to the extent it was caused by unsuitable equipment or garments, inaccurate press settings, failure to follow instructions, incorrect storage, misuse or normal wear. This does not exclude responsibility for a transfer that was defective when supplied or for instructions that were themselves materially incorrect.

• Provide accurate account and order information, keep login details confidential and tell us promptly about suspected unauthorised access.
• Do not misuse the Website, introduce malware, attempt unauthorised access, defeat security or rate limits, scrape the Website at unreasonable volume, or interfere with another user.
• You may use the Website only for lawful personal or internal business purchasing purposes. You may not copy, resell or exploit the Website or its content except as allowed by law or with our written permission.

The Website, our branding, software, page designs and content we provide are owned by us or our licensors. No ownership rights are transferred to you. Third-party services such as payment, carrier or design integrations may have separate terms; we are not responsible for their independent services, but remain responsible for our own contractual obligations.

Colour emoji artwork is provided by Twemoji, licensed under CC BY 4.0.

We may suspend access where reasonably necessary for security, maintenance, suspected misuse or a serious breach of these terms. Our handling of personal data is explained in our Privacy Policy.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be excluded, or liability under the Consumer Protection Act 1987.

If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was formed, caused by your breach, or avoidable through reasonable action by you. If you use products for commercial purposes despite ordering as a Consumer, we are not responsible for business losses such as lost profit, revenue, opportunity or business interruption.

Nothing in these terms affects a Consumer's legal remedies for faulty, misdescribed, late or undelivered goods.

This section applies only to Business Customers.

• You must inspect goods promptly and notify us within a reasonable time of any visible shortage, transit damage or defect, and within a reasonable time after discovering a latent defect.
• You are responsible for testing transfers, garments and settings before committing to a wider production run. We are not liable for value added to goods after a defect should reasonably have been identified.
• You will reimburse us for reasonable losses, liabilities and legal costs resulting from a third-party claim that our authorised use of Customer Content infringes their rights, except to the extent the claim results from our alteration outside your instructions or our breach.

Subject to section 14, our total liability arising out of or connected with an affected order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to 100% of the total amount paid or payable for that order. We are not liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business, contracts, goodwill or data. These limitations apply only so far as permitted by law and are intended to satisfy the requirement of reasonableness under the Unfair Contract Terms Act 1977.

These terms and the accepted order are the entire agreement between us about that order. You acknowledge that you have not relied on a statement not set out in them, but this does not exclude liability for fraud or fraudulent misrepresentation. Any terms you seek to impose in a purchase order or other document do not apply unless we expressly agree them in writing.

We are not responsible for delay or failure caused by an event outside our reasonable control, such as carrier or supplier disruption, severe weather, fire, flood, epidemic, industrial dispute, utility or network failure, government action, import restriction or shortage of materials. We will take reasonable steps to reduce the effect, keep you informed and resume performance when reasonably possible.

If the event creates a substantial delay, either party may cancel the affected unperformed part of the order and we will refund sums paid for goods not supplied. Any additional cancellation rights given to Consumers by law are unaffected.

• We may update these terms for future Website use and future orders. The version in force when we accept an order governs that order unless a change is required by law or you agree to it.
• We may transfer our rights and obligations to another organisation if this does not reduce a Consumer's rights. You may transfer your rights only with our written consent, except that a Consumer may transfer a product guarantee to a recipient.
• The contract is between you and us. No other person has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
• If a court finds part of these terms unlawful or unenforceable, the rest continues in effect.
• A delay in enforcing a right is not a waiver of that right.
• Headings and the summary cards are for convenience. If they conflict with the detailed terms, the detailed terms apply.

Please contact us first at support@speedshirt.uk or through our contact page. Include your order number and a concise description of the issue. We will try to resolve complaints promptly.

If you are a Consumer, these terms are governed by the law of England and Wales, but you keep any mandatory protections of the country or UK nation where you live. You may bring proceedings in the courts of the part of the UK where you live or in the courts of England and Wales. If you live outside the UK, your local mandatory jurisdiction rights are unaffected.

If you are a Business Customer, these terms and every non-contractual dispute connected with them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Complete and send this only if you are a Consumer who wishes to cancel an eligible order under section 9. You may email the same information instead.